Terms & Conditions

Ios Private Transfers

General Terms
  • • Acteon Travel request a minimum of 1 hour notice for any online bookings.
  • • If you would like to book a car with less than 1 hour notice – Please call our help-line: +30 2286091003
  • • In case the costumer would like to change a reservation (time, date, number of people, destination) he/she must contact Acteon Travel via email or phone number.
  • • Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control, such as mechanical failure, traffic jams, traffic accidents or extreme weather conditions.
  • • The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
  • • Acteon Travel’s or sub-contractor’s drivers have the right to refuse to drive the costumer on dirt roads, unpaved roads or at any terrain that it is considered as dangerous.
  • • Clients are responsible for any damage they cause to the interior or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order – as well as any subsequent loss of earnings for the driver for the consequence of their vehicle being off the road.
  • • By supplying your email address, you permit Acteon Travel to contact you via email, in return we guarantee never to supply your email to any third party.
  • • We reserve the right to change your vehicle or chauffeur at any time or the itineraries or route if necessary.
  • • We may provide subcontracted vehicles in rare occasions.
  • • Every effort will be made by Acteon Travel to ensure that our vehicles or sub-contractor’s vehicles arrive on time. The Driver must be at the pickup location by the scheduled pickup time. If the Driver is to be up to 10 minutes late, they will contact and notify the costumer (via call and text/Whatsapp) as much in advance as possible, and the latest by the scheduled pickup time.
  • • Our chauffeurs will travel by the most appropriate route on the day, unless instructed otherwise by the customer at the time of booking.
  • • Acteon Travel vehicles and sub-contracted vehicles are fully insured for third-party claims. However, customer’s properties are carried entirely at their own risk and Acteon Travel shall not be held responsible/liable for any loss/damage to such property.
  • • Acteon Travel will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicles or subcontracted vehicles to the customer.
  • • Acteon Travel and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat either to the chauffeur, the vehicle or any other passengers.
  • • If you arrive with more luggage than specified at booking, we cannot guarantee to transport them. In case we are able to transport them, we may charge you an additional fee.
  • • Nothing contained in these terms and conditions can affect the client’s’ statutory rights.
  • • From this rule situations are excluded in which Acteon Travel and the customer have agreed on a later pickup time by phone. Possible surcharges for waiting time have to be remunerated.
  • • Generally, the passenger is not entitled to change the pickup time without Acteon Travel permission.
General Payment and Deposits
Cancellation and Refund Policy
Complimentary Waiting Time Policy
Behavior in the Vehicle
Data Protection and Privacy
Changes to our Terms and Conditions
Cookies and Privacy

By using our services, you agree to the Acteon Travel terms and conditions